Always Wear Red creates confidence. That's quite a claim. So whatever we create for you had better be pretty damn wonderful.
Over time, AWR pieces get better.
Leather recolours and shifts shape as it becomes yours. Solid pewter belt buckles leave unique marks on thick bridle leather. Knitted 100% cashmere and merino wool curls uniquely - to you.
This is as it should be.
However, if anything happens to your Always Wear Red piece that you don't love - no matter how long you've had it - please come to us. We'll listen and try to help.
If there's clearly a fault on our part we repair for free. If we're helping you with the effects of natural wear and tear then there may be a small fee.
Drop an email to firstname.lastname@example.org with your name, a send/return address, daytime telephone number, what you're sending and why and how you'd like us to help you. Attach photos if you think that'll help.
Wait for a response and we'll take it from there. We respond to emails in a couple of days.
Once we've worked out how we can help you, if that does include a repair then please send your item to Always Wear Red HQ, Studio 6, Baltic 39, High Bridge, Newcastle, NE1 1EW.
You pay to send it to us. We pay to send it back. Repairs can take a few weeks.
As an endnote, you are welcome to call or email anytime if you are worried about anything at all to do with anything you own from the Always Wear Red collection.
We're committed to our 'WEAR IT, SHARE IT, REPAIR IT' ethos.