For anything to do with delivery and returns, please visit our Delivery and Returns section.
ORDERING & PAYING
How do I order from Always Wear Red? Choose either AWR COLLECTION or RED COLLECTION and you are then taken, step-by-step through the secure online payment process. If you have problems, please call +44 (0)191 27 66 904 weekdays, 9am-6pm (UK time) or email firstname.lastname@example.org anytime.
Is buying online from Always Wear Red secure? Yes; very. If you have any concerns or questions please call +44 (0)191 27 66 904 weekdays, 9am-6pm (UK time) or email email@example.com anytime.
How can I pay? Always Wear Red currently accept 6 different payment options in our online store: Visa, Visa Debit, MasterCard, Maestro, American Express and PayPal.
Can I pay you over the telephone, talking to a real person if that makes me feel more secure? Yes of course, please call +44 (0)191 27 66 904 weekdays, 9am-6pm (UK time) and we will look after you.
Can I get Always Wear Red products from anywhere other than this website? Not at the moment. Everything is available exclusively at www.alwayswearred.com.
Will products be available from retailers in the future? Yes this is likely to happen, though only from a select few.
Are your raw materials really as good as you say they are? Yes. For example, our woven 100% silk is '350-end' which means that there are 350 silk threads woven for every inch of fabric. We know of no denser silk anywhere in the world. What this means to you is clearer definition of design, richer colours and more stability. And our cashmere is woven from individual fibres in excess of 34mm each meaning minimal 'pilling' and greater product stability/minimised shape-shifting.
Why do you hand-finish in-house? We inspect all our products inch-by-inch anyway so we decided that hand-sewing labels, leather patches and our signature golden ingots (AWR COLLECTION) was something we could do at the same time. We inspect every single product very closely.
Are you committed to buying British? Yes. We buy British whenever we can so that we can build close relationships with key suppliers. This gives us maximum control of quality and turnaround times.
STAYING SAFE ONLINE
We want you to feel secure receiving communications and contacting us online through email and social media. So we have compiled an easy safety checklist to give you peace of mind:
KEEPING IN TOUCH WITH YOU AFTER YOU ORDER
Once you place an order with us, we will to keep you updated. We will send you a series of emails and/or text updates to let you know what stage your order is at, or we may contact you by phone to arrange delivery.
Below you will find a breakdown of the ways we’ll get in touch. You will either be contacted directly by us or by the courier company who will be delivering your goods.
Updates from Always Wear Red
With every order you place with Always Wear Red you will receive the following two email updates.
Updates from our Courier
You may be contacted by our courier. If you are, then you can expect one or more of the following updates.
Cancelling your order
Since orders are despatched promptly, we are unable to cancel orders after you have received your Order Confirmation Email.
If your order has already been sent out, you may still cancel your order under the Consumer Contract Regulations 2013 and to do so simply return your order in perfect condition to Always Wear Red within 14 calendar (please see Delivery and Returns).
CAREERS AT ALWAYS WEAR RED
Always Wear Red is a friendly, hard-working British Fashion Brand with head offices in Newcastle upon Tyne and a presence in London, too. We have an unwavering appetite for excellence in every single thing that we do.
With global ambition and reach, high profile ownership and an extensive network we are building a team of bright, likeable, upbeat, articulate, enthusiastic, committed, incredibly hard-working and talented individuals. Everyone in our team has a genuine passion for fashion and style and buys into our genuine belief that wearing Always Wear Red increases confidence in the wearer.
Our leadership team of Michael Owen, Zoë Rocha and Ralf Little is supported by office management, brand-partner management, supply-chain management, in-house digital marketers, a wonderfully attentive fulfilment team plus our talented designers. As we grow we will be looking for more exceptional people to join our team.
If you are interested in joining us please send, to firstname.lastname@example.org:
Superstars only. Thank you.